We build, staff, train, and manage done-for-you outbound call centers for any industry. Whether you're setting appointments, generating leads, or closing deals by phone — we give you the entire system.
Watch this short video to see how businesses are building profitable call centers from scratch.
If you already have a call center, we can typically cut your workforce in half while increasing your appointment conversion rate by 30%. Better systems. Better people. Better results.
If you're starting from scratch, we'll build you a turnkey appointment-setting machine. Our average client is fully operational within 30 days and booking appointments within the first week of dialing.
We've built over 300 call centers across 25+ industries. From roofing to solar, insurance to home services, real estate to financial services — our systems work everywhere. This isn't theory. This is 10+ years of building, breaking, and perfecting call center operations.
Built our insurance call center from zero. 60 days in, we're booking 12 appointments a day with 3 reps. The system just works.
We tried building a call center ourselves twice and failed. CC Docs had us operational in 3 weeks. Complete game changer.
The training and scripts alone are worth 10x what we invested. Our reps sound like they've been doing this for years — and they just started.
Went from zero to 200+ appointments per month in 90 days. The recruiting pipeline they built is incredible.
I was skeptical about offshore reps. These agents are better than any US-based team I've ever managed. And at a fraction of the cost.
The level of support is unreal. Slack, account manager, tech support — they're more involved in our success than we are.
From startups to established companies — hear how they scaled with their own call center.
We launched our life insurance call center with CC Docs and hit 180 appointments in our first full month. By month three, we were at 400+ and had to slow down because our closers couldn't keep up. The infrastructure they built is rock solid.
I run an HVAC company and needed consistent appointments. CC Docs built my call center in under 4 weeks. We're now booking 8-12 qualified service calls per day. The ROI has been insane — best investment I've made in 15 years of business.
Our real estate team needed a steady pipeline of seller appointments. Within 60 days of launching, we had 5 agents fully booked. The script they built specifically for expired listings is converting at 4x what we were doing internally.
We needed qualified leads for debt settlement consultations. CC Docs delivered a full call center operation — dialer, data, reps, scripts — everything. We went from struggling to find leads to having more appointments than we can handle.
Setting appointments for our med spa seemed impossible with cold calling. CC Docs proved us wrong. Their team built a compliant, professional call center that books 15+ consultations per day. The quality of appointments is exceptional.
I run a marketing agency and needed to offer appointment setting to my clients. CC Docs white-labeled a call center for us. Now I have 6 clients each getting 100+ appointments per month and I didn't have to build a single thing myself.
In this short walkthrough, you'll see exactly how we take a business from zero to a fully operational outbound call center — including hiring, training, dialer setup, scripts, and live appointment flow.
Founded in 2014. Built from the trenches of call center operations — not a boardroom.
We built our first call center generating 500+ leads per day. Not for a client — for ourselves. Every system, process, and framework we use was born from operational experience, not theory.
We've built call centers for roofing, solar, insurance, home services, real estate, financial services, healthcare, SaaS, and more. The systems are the same — the scripts and targeting change.
Our average cost per appointment ranges from $400 to $1,200 depending on industry after the 90-day ramp. That number improves every month as reps sharpen, data refines, and systems optimize.
We've built outbound call centers across 25+ verticals. If your business needs appointments, we can build you a call center.
If your business needs appointments, we can build you a call center. The systems are proven. The scripts are customized. The results are real.
Every call center we build runs on Vicidial — the most powerful open-source predictive dialer on the planet. We've spent 10+ years and millions of dollars customizing it for outbound appointment setting.
Vicidial is not a SaaS product with limitations. It's a fully self-hosted, infinitely customizable dialing platform that we've modified with proprietary features, APIs, and integrations specifically designed for high-volume outbound operations.
It connects seamlessly with every major CRM through custom API bridges. Whether you use Salesforce, HubSpot, GoHighLevel, ServiceTitan, or any platform with an API — we build the integration. Your data flows in real-time. No manual entry. No gaps.
It took millions of dollars in R&D to perfect our quality control system. Every call is scored. Every rep is accountable. Every appointment is verified.
Confident, professional first impression. The rep identifies themselves and the company clearly within the first 5 seconds.
Genuine connection with the prospect. Not robotic. Not scripted-sounding. A real conversation that builds trust.
Natural, smooth conversation flow. If the call feels off at 20 seconds, it's not going to get better. We catch it early.
Hitting all major talking points. Not reading word-for-word, but covering every qualifying question and value proposition in the script.
No coerced or fake appointments. If the prospect didn't genuinely agree, the appointment gets flagged and removed.
Proper call categorization in the dialer. Every call gets the correct disposition — no shortcuts, no lazy logging.
Complete information captured. Every relevant detail from the call is documented so your closers walk in prepared.
Meets all minimum requirements for your industry. Decision makers confirmed. Budget discussed. Timeline established.
Correct calendar, correct form, correct CRM entry. The appointment lands exactly where it needs to land — every single time.
Decision makers confirmed, appointment reconfirmed. The prospect knows exactly when, where, and what to expect.
Strengths, improvements, and standout moments documented for each audited call. This feeds directly into coaching sessions.
Clear line, no background noise. If the audio quality is compromised, the rep is flagged and the environment is corrected immediately.
We don't just audit appointments. We audit all disposition types — no answers, callbacks, not interested, wrong numbers. This gives us a complete picture of rep performance and ensures nothing slips through the cracks. Quality isn't a department. It's embedded in everything we do.
Every call center operator we assign to your account is paired with a senior manager who has built and scaled dozens of call centers.
Your call center operator manages the day-to-day — morning huddles, rep coaching, disposition auditing, calendar management. But behind them is a senior mentor who reviews their performance, sits in on calls, and ensures your operation is running at peak efficiency.
This creates multiple layers of accountability. Your reps are managed by the operator. The operator is mentored by a senior manager. The senior manager reports to leadership. Nobody operates in a vacuum.
The mentor system is what separates a call center that plateaus from one that scales. It's the difference between a 60-appointment month and a 200-appointment month.
We recruit cold-calling appointment setters from Mexico and Latin America. Bilingual. 1-2 years of outbound cold-calling experience. Americanized accents. Hungry to perform.
Every applicant submits a detailed application covering their work history, cold-calling experience, technical setup, and availability. We collect the following information upfront:
Applicants who pass the initial filter receive a 15-20 minute screening call. We evaluate their English fluency, accent neutrality, energy level, and communication skills. We're not looking for people who can read a script — we're looking for people who can sell. Over 70% of applicants are eliminated at this stage.
Candidates who pass screening complete a live mock cold call. They're given a basic script and 10 minutes to prepare. Then they call our hiring manager and attempt to set an appointment. We evaluate objection handling, tonality, pacing, confidence, and closing ability. This is where we separate the talkers from the closers.
The final interview scores each candidate across 11 criteria. Only candidates scoring above our threshold are offered a position:
Out of every 100 applicants, approximately 3-5 make it through our full recruiting pipeline. This isn't a staffing agency throwing bodies at phones. This is a surgical, data-driven hiring process that produces elite outbound callers.
All leads from all sources flow into your call center. One unified system. Zero gaps.
Your call center is only as good as the data it dials. The Lead Warehouse is our system for aggregating every lead source into a single, organized pipeline that feeds directly into your dialer. No lead gets lost. No source gets neglected. Everything is tracked, categorized, and prioritized.
Your Call Center Needs Leads to Dial
Your reps can only perform as well as the data they're dialing. Bad data means wasted hours, burned reps, and zero appointments. That's why we built a proprietary data acquisition system from the ground up.
We've used 15-20 different lead sources over the past decade. Most are garbage. We've built proprietary data collection methods that deliver fresh, targeted records for any industry.
We source data specific to YOUR industry and target market. Zip code targeting, demographic filtering, and propensity modeling ensure your reps are calling the right people at the right time.
Our training system is designed to take a raw recruit and turn them into a confident, converting appointment setter within 2 weeks.
Every rep goes through our proprietary Learning Management System (LMS) — 30+ hours of video training covering cold calling fundamentals, objection handling, tonality mastery, script delivery, and industry-specific knowledge.
After completing the LMS, reps must pass 50+ tests to demonstrate comprehension. Then they enter 5 hours of live in-class training with a senior trainer who runs mock calls, role plays, and real-time coaching.
Scripts are built and customized for your specific industry, offer, and target market. Reps don't just learn generic sales tactics — they learn your pitch, your value proposition, and your qualifying criteria.
Managers go through an additional 20 hours of management training covering team leadership, KPI analysis, coaching techniques, morning huddle frameworks, and escalation protocols.
We also deploy WebWork time tracker on every rep's machine. We monitor active work hours, screen activity, and productivity in real-time. No ghost shifts. No idle time billed.
Your virtual army managing your virtual troops. We handle every aspect of HR so you never have to.
Running a remote call center across borders introduces complex HR requirements. Our dedicated HR team handles hiring documentation, onboarding, disciplinary actions, terminations, payroll processing, W8-BEN tax compliance, and performance management.
When a rep underperforms, our HR team follows a structured disciplinary process — verbal warning, written warning, performance improvement plan, and if necessary, termination with full documentation. You're never exposed to legal risk.
Payroll runs like clockwork. Every rep is paid on time, every time. We manage payment processing, currency conversion, and tax documentation. You write one check to us — we handle everything else.
Why Latin America? The same reason Fortune 500 companies have been doing it for decades — elite talent at a fraction of the cost.
A US-based cold caller costs $20-30/hour when you factor in base pay, benefits, payroll taxes, equipment, and turnover costs. Our LATAM-based reps deliver the same (often better) results at $5-10/hour all-in.
That's a 60-75% savings on labor costs with zero sacrifice in quality. In many cases, our offshore reps outperform domestic teams because they're hungrier, more coachable, and they've been through our rigorous training system.
If your CRM has an API, we can connect it. Real-time data sync. Zero manual entry.
We've built custom integrations with every major CRM platform. Your dialer, your CRM, and your calendar all talk to each other in real-time. When an appointment is set, it appears in your system instantly — with full lead details, call recording, and rep notes.
Don't have a CRM? We'll build you one. Custom-configured in GoHighLevel for outbound call center operations.
We build custom CRM environments from the ground up — pipelines, automations, calendars, reporting, and nurture sequences. Everything is designed for managing high-volume outbound operations with full visibility into every stage of the pipeline.
Custom dashboards built from Google Data Studio, spreadsheets, and contact center data. See everything that matters in one place.
We build custom reporting dashboards that pull data from your dialer, CRM, and call center operations into a single view. You see appointments set, show rates, conversion rates, rep performance, cost per appointment, and pipeline velocity — updated in real-time.
We don't just build your call center and walk away. We manage it every single day.
Our management team is embedded in your operation daily. Every KPI is monitored, every rep is coached, every appointment is verified. This is what separates a call center that produces from one that burns money.
No-shows and cancels are not dead leads. They're your highest-probability callbacks.
Every no-show, cancel, and reschedule gets fed back into a dedicated rehash campaign. These leads already expressed interest — they already agreed to an appointment. They just didn't show up.
Our reps dial them aggressively — within hours of the missed appointment, the next day, and again at strategic intervals. We've seen rehash campaigns recover 20-35% of lost appointments. That's pure profit you'd otherwise leave on the table.
Most call centers ignore no-shows. We treat them as the highest-priority leads in the system.
We monitor 100+ KPIs across your entire call center operation. Full accountability. Full visibility.
Every metric that matters is tracked, reported, and optimized. From talk time and conversion rates to cost per appointment and show rates — nothing flies under the radar. Your dashboard tells the full story at a glance.
You're never alone. A dedicated account manager is assigned to your call center from day one.
Your account manager is your single point of contact for everything — performance questions, scaling decisions, script changes, rep replacements, strategic planning. They know your business, your goals, and your numbers inside and out.
You'll have multiple meetings per week during the ramp period, transitioning to weekly check-ins once your operation is stabilized. Your account manager is always accessible via Slack, phone, and email.
This isn't a support ticket system. This is a human being who is personally invested in your call center's success and has the authority to make changes on the fly.
Real-time communication across 3 dedicated Slack channels. Nothing gets lost in email.
Direct communication between you and your reps. Ask questions, share updates, celebrate wins. Your reps feel connected to your business — not like outsourced contractors.
Backend operations — rep scheduling, payroll questions, HR updates, tech support requests, data loading confirmations. Everything operational flows through admin.
Every appointment set by your reps is posted here in real-time. Full lead details, qualifying info, call recording link, and rep notes. You see every appointment the moment it's booked.
Every appointment comes packed with data. Your closers walk in fully prepared.
200M+ calls. 50x rewrites. Perfected through data, not guesswork.
Our scripts have been dialed over 200 million times. Every word, every pause, every objection handler has been A/B tested, refined, and rewritten at least 50 times.
We build custom scripts for your industry. Our script library spans 25+ verticals — and every script is customized to your specific offer, target market, and qualifying criteria. No templates. No generic pitches.
Average delivery time is 12-15 minutes per call. Long enough to qualify and set properly. Short enough to maintain volume. The script is designed to feel like a conversation — not a sales pitch.
Monday through Friday, 9am to 10pm ET. Average response time: under 2 minutes.
When something breaks, every minute costs you money. Our tech support team responds in under 2 minutes and resolves most issues within the same session. No tickets sitting in a queue. No waiting 24 hours for a response.
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In-depth tutorials, live call breakdowns, dialer walkthroughs, and behind-the-scenes content showing exactly how we build and manage call centers at scale.
jason@ccdocs.com
Everything you need to know about building your own call center with CC Docs.
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