{
  "name": "CCDocs FTC-FCC telemarketing rule crosswalk",
  "url": "https://ccdocs.com/telemarketing-rule-crosswalk/",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "The Call Center Doctors (ccdocs.com). CC BY 4.0 -- reuse freely with attribution and a link. Underlying rule text is a US Government work and is public domain.",
  "jurisdictionBoundary": "This page states what each federal rulebook says. It does not, and cannot, tell you which agency has jurisdiction over your campaign -- that turns on facts about the campaign (how many states, how many calls, which technology) that a citation index cannot see. Read both columns, and take the question of which one binds you to counsel.",
  "retrieval": {
    "asOfDate": "2026-07-30",
    "retrievedOn": "2026-08-03"
  },
  "rows": [
    {
      "id": "exemption-scope",
      "topic": "Does a face-to-face sale exempt a campaign from federal telemarketing rules?",
      "ftc": {
        "citation": "16 CFR 310.6(b)(3)",
        "text": "It does not. 16 CFR 310.6(b)(3) exempts calls in which the sale is not completed, and payment is not required, until after a face-to-face sales presentation -- but that exemption expressly does not apply to the requirements of 310.4(a)(1), (a)(8), (b), and (c), which are the threats-and-intimidation, caller-ID-transmission, do-not-call and abandoned-call, and calling-hours provisions.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.6(b)(3), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.6",
        "amendmentDate": "2025-01-10"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(c)-(d)",
        "text": "They do not. The FCC rule that carries the residential calling-hours restriction and the do-not-call-honoring duty, 47 CFR 64.1200(c) and (d), contains no face-to-face, in-person-sale or door-to-door carve-out of any kind. A campaign that qualifies for the FTC face-to-face exemption at 16 CFR 310.6(b)(3) is not thereby exempt from the FCC calling-hours or do-not-call provisions, which apply regardless of how the sale is closed.",
        "source": "FCC rules, 47 CFR 64.1200(c)-(d), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "calling-hours",
      "topic": "What hours can a residential number be called?",
      "ftc": {
        "citation": "16 CFR 310.4(c)",
        "text": "8:00 a.m. to 9:00 p.m. local time at the called person location",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.4(c), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.4",
        "amendmentDate": "2024-05-16"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(c)(1)",
        "text": "The FCC rule reads almost identically to the FTC's: no person or entity may initiate a telephone solicitation to a residential telephone subscriber before 8 a.m. or after 9 p.m., local time at the called party's location.",
        "source": "FCC rules, 47 CFR 64.1200(c)(1), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "abandonment",
      "topic": "What counts as an abandoned call, and what rate is allowed?",
      "ftc": {
        "citation": "16 CFR 310.4(b)(4)",
        "text": "A call is abandoned if a person answers and is not connected to a live representative within 2 seconds of their completed greeting; the safe harbor caps abandonment at 3% of calls answered by a person and requires at least 15 seconds or 4 rings before disconnecting",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.4(b)(1)(iv) and 310.4(b)(4), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.4",
        "amendmentDate": "2024-05-16"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(a)(6)-(a)(7)",
        "text": "A call is abandoned under the FCC rule if it is not connected to a live sales representative within two seconds of the called person's completed greeting, the same two-second threshold the FTC uses. The FCC caps abandonment at three percent of all telemarketing calls answered live by a person, measured over a 30-day period for a single calling campaign, and separately bars disconnecting an unanswered telemarketing call before at least 15 seconds or four rings have passed -- the same 3%/15-second/4-ring shape as the FTC safe harbor.",
        "source": "FCC rules, 47 CFR 64.1200(a)(6)-(a)(7), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "established-business-relationship",
      "topic": "How recent must a purchase or inquiry be to call without consent?",
      "ftc": {
        "citation": "16 CFR 310.2",
        "text": "They are not the same. The FTC Telemarketing Sales Rule (16 CFR 310.2) measures an established business relationship from a purchase, rental, lease or financial transaction within the 540 days before the call, or an inquiry or application within the 90 days before it. The FCC (47 CFR 64.1200(f)(5)) measures it from a purchase or transaction within the eighteen months before the call, or an inquiry or application within the three months before it.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.2, https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.2; FCC rules, 47 CFR 64.1200(f)(5), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2025-01-10"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(f)(5)",
        "text": "They are not the same. The FTC Telemarketing Sales Rule (16 CFR 310.2) measures an established business relationship from a purchase, rental, lease or financial transaction within the 540 days before the call, or an inquiry or application within the 90 days before it. The FCC (47 CFR 64.1200(f)(5)) measures it from a purchase or transaction within the eighteen months before the call, or an inquiry or application within the three months before it.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.2, https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.2; FCC rules, 47 CFR 64.1200(f)(5), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "stop-request",
      "topic": "What happens once a person says do not call me again?",
      "ftc": {
        "citation": "16 CFR 310.4(b)(1)(iii)(A)",
        "text": "It is a per-seller prohibition rather than a fixed retention period: the FTC rule makes it an abusive practice to initiate an outbound call to a person who has previously stated that they do not wish to receive a call made by or on behalf of that seller, with no expiration written into the provision itself. This sits alongside, and is enforced independently of, the separate national-registry prohibition in the same subsection.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.4(b)(1)(iii)(A), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.4",
        "amendmentDate": "2024-05-16"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(a)(10)",
        "text": "Split, and the two halves must not be stated as one. The core duty is in force: a called party may revoke consent using any reasonable method to clearly express a desire not to receive further calls or text messages, and the revocation must be honoured within ten business days from receipt. The broader \"revoke-all\" component -- which would make a revocation given on one topic apply to unrelated future calls and texts from that caller -- is WAIVED and not yet effective; the FCC extended its effective date to January 31, 2027 while it decides whether to change the rule.",
        "source": "FCC rules, 47 CFR 64.1200(a)(10), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200; FCC waiver order released 2026-01-06, https://docs.fcc.gov/public/attachments/DA-26-12A1.pdf",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "registry-fee",
      "topic": "What does it cost to access the national Do Not Call registry?",
      "ftc": {
        "citation": "16 CFR 310.8(c)",
        "text": "The annual fee is $82 for each area code of data accessed, up to a maximum of $22,626, and there is no charge for accessing the first five area codes of data.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.8(c), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.8",
        "amendmentDate": "2025-10-01"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(g)(2)",
        "text": "They do not. 47 CFR 64.1200 sets no dollar fee anywhere in its text. Its only reference to the registry-access fee is a notice requirement: a common carrier providing service to a telemarketer must give a one-time notice of the national do-not-call requirements that cites both 47 CFR 64.1200 and 16 CFR 310, and the fee schedule that notice points to is entirely the FTC's, at 16 CFR 310.8(c).",
        "source": "FCC rules, 47 CFR 64.1200(g)(2), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "registry-fee-second-half",
      "topic": "What does an additional area code of registry data cost after the first six months?",
      "ftc": {
        "citation": "16 CFR 310.8(c)",
        "text": "It is not a flat half-year rate -- it is the price of buying access to MORE area codes than were originally selected, and the price depends on which half of the annual period the buyer is in. To obtain access to additional area codes of data not initially selected, during the first six months of the annual period the fee is $82 per additional area code, the same as the initial rate; during the second six months of the annual period the fee drops to $41 per additional area code. Paying either fee licenses access to that additional data for the remainder of the annual period, not for another six months.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.8(c), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.8",
        "amendmentDate": "2025-10-01"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(g)(2)",
        "text": "They do not. 47 CFR 64.1200 sets no dollar fee anywhere in its text. Its only reference to the registry-access fee is a notice requirement: a common carrier providing service to a telemarketer must give a one-time notice of the national do-not-call requirements that cites both 47 CFR 64.1200 and 16 CFR 310, and the fee schedule that notice points to is entirely the FTC's, at 16 CFR 310.8(c).",
        "source": "FCC rules, 47 CFR 64.1200(g)(2), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    },
    {
      "id": "retention",
      "topic": "How long must a record, or a do-not-call request, be kept?",
      "ftc": {
        "citation": "16 CFR 310.5(a)",
        "text": "Five years from the date the record is produced, under 16 CFR 310.5(a). The retained set includes a record of each telemarketing call covering the calling number, called number, date, time and duration, plus advertising and promotional material, telemarketing scripts, prerecorded messages, consent records and do-not-call requests; scripts and advertising are kept for five years from the date they are no longer used.",
        "source": "FTC Telemarketing Sales Rule, 16 CFR 310.5(a), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.5",
        "amendmentDate": "2024-05-16"
      },
      "fcc": {
        "citation": "47 CFR 64.1200(d)(3)",
        "text": "Five years from the time the request is made. This is a DIFFERENT clock from the FTC's five-year rule: the FTC period runs from when a telemarketing RECORD is produced and governs how long the record must be kept; this FCC period runs from when a consumer ASKS not to be called again and governs how long that request must be honored. The same number, five years, answers two different questions.",
        "source": "FCC rules, 47 CFR 64.1200(d)(3), https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200",
        "amendmentDate": "2026-03-25"
      }
    }
  ],
  "churn": {
    "windowMonths": 18,
    "cutoffDate": "2025-01-30",
    "count": 10,
    "dates": [
      "2025-03-24",
      "2025-03-26",
      "2025-04-11",
      "2025-08-27",
      "2025-08-29",
      "2025-09-05",
      "2025-09-16",
      "2025-10-01",
      "2025-12-15",
      "2026-03-25"
    ]
  }
}