Call Center Deployment
Call Center Deployment in 2026: Built, Staffed and Running in Fourteen Days
Pricing depends on your floor -- we walk you through it on a short call.
We build complete call centers from the ground up, staff them and keep running them: the dialer, the phone numbers, the scripts, the CRM hookup, trained bilingual reps, every call scored, and a manager who runs the floor for you.
Updated 2026-11-01
Or call 1-877-766-3765.
Not ready to talk? Check build vs. outsource yourself with the free breakeven calculator.
How we deploy it: build, staff, manage
There are three ways to work with us. We build your floor, staff it and run it every day after go-live, seven to fourteen days from kickoff. We build it and hand it over for your own team to run. Or, if you already run a floor, we make it sell more: that is call center development.
Build
- Dialer deployed and tuned for your campaign
- Calling windows set to the time where the person you call is, not where you are
- Phone numbers with local presence, rotated and kept clean
- Do Not Call registration and scrubbing, and every call recorded and kept
- Scripts and rebuttals written for your trade, and changed when the calls say they need it
- CRM and calendar hooked up, so a booking lands where you work with what the next person needs to know
- Lead lists sourced and loaded
Staff
- Bilingual reps, English and Spanish, recruited and vetted
- Hired remotely from Latin America
- Trained on appointment setting for your industry
- Full onboarding before they touch a live list
- A dedicated manager assigned to your floor
- A rep who is not working out gets replaced
Manage
- Every call recorded and scored against a rubric you can read before you sign
- Daily scorecards and live monitoring you can watch
- A weekly reporting call and script tuning
- List hygiene and calling-window settings kept current
- Coaching for each agent from their own calls
- AI for scoring calls and setting result codes
What we bring to your call center
We bring the floor. You bring the business.
- Phones -- our own customized call center software, the lines and the caller ID, set up and looked after.
- Calls -- scripts and rebuttals written for your offer.
- Data -- lists sourced, loaded and scrubbed against Do Not Call.
- Bookings -- your CRM and calendar wired in, or ours.
- People -- trained bilingual reps and a manager on your floor.
- Rules -- Do Not Call registration, scrubbing and recordings kept.
Not sure how many seats you need? Use the free agent headcount calculator.
Where your agents work
Our reps work remotely from Latin America, in English and Spanish, a time zone or two from US hours. Our own onshore floor runs from Houston, Texas.
We hire in: Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela.
A manager we assign runs your floor, and you get a weekly reporting call.
What a nearshore call center is, and how it compares with offshore
5 numbers that decide build vs buy
We sell the alternative, so do not take our word for any of this. Every figure is published by somebody you can check, and the source is under it.
The wage is the floor, not the cost.
$17.04 per hour / $35,450 per year (median), across 58,430 jobs
US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, https://www.bls.gov/oes/current/oes419041.htm, 2025An appointment setter is not a service desk, and they are not priced alike.
$21.53 per hour / $44,770 per year (median), across 2,595,750 jobs
US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, https://www.bls.gov/oes/current/oes434051.htm, 2025Somebody has to run the floor, and that is a third wage on top.
$33.41 per hour / $69,500 per year (median), across 1,436,680 jobs
US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, https://www.bls.gov/oes/current/oes431011.htm, 2025The list fee is the line item nobody puts in the spreadsheet.
The annual fee is $82 for each area code of data accessed, up to a maximum of $22,626, and there is no charge for accessing the first five area codes of data.
FTC Telemarketing Sales Rule, 16 CFR 310.8(c), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.8, 2026The dialer is not the hard part. The people are.
Across the 11 agents with a published scorecard, the appointment rate per contacted homeowner ranges from 1.2% (2 of 168 contacts) to 5.3% (43 of 806), a 4.5x spread; the blended rate is 3.6% (210 of 5,772)
CCDocs scorecards of 11 appointment-setting agents, February-March 2026, 2026-Q1
Build it yourself vs. CC Docs builds it
| Build it yourself | CC Docs builds it | |
|---|---|---|
| Time to first call | Depends on your market. | Seven to fourteen days from kickoff. |
| Dialer and numbers | Depends on your market. | Deployed, tuned and rotated by us. Included. |
| Staff | A median telemarketer is $17.04 an hour and a median customer service representative $21.53. The person who supervises them is a third wage: $33.41 an hour at the median. US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025 | Recruited, trained and managed by us. Bilingual. |
| Compliance paperwork | Registry access runs $82 per area code a year, to a cap of $22,626, with the first five area codes free. Records are kept five years. FTC Telemarketing Sales Rule, 16 CFR 310.8(c) and 310.5(a), 2026 | We register, we scrub, we keep the recordings. |
| Who runs it every day | Your own supervisor, on top of the wage above. | A manager we assign to your floor. |
| Cost | Depends on your market. | Pricing depends on your floor -- we walk you through it on a short call. |
"Depends on your market" is honest, not a dodge: nobody publishes a national price for a dialer, a number or a month of running a floor, and an invented range is worth less than a blank. Roofing appointment packs are priced on our pricing page.
Build it yourself: what a seat really costs
Building your own floor is sometimes the right answer, and this is where the page says so. The wages above are a floor, not a cost: on top of them sit benefits, a dialer, telephony, list data and recording storage. No primary source publishes a total, so this page does not invent one.
The number most owners miss is their own. A roofer earns more than any of the three phone wages, and most roofing firms are too small to spare one:
$55,440 per year (median), across 135,490 jobs
US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, https://www.bls.gov/oes/current/oes472181.htm, 202525,519 establishments and 215,242 employees; 16,661 of them (65.3%) have fewer than 5 employees
US Census Bureau, County Business Patterns, https://www.census.gov/programs-surveys/cbp.html, 2023A spreadsheet also hides what the calls are like. Ours, over 10,794 outbound roofing calls placed in February and March 2026: 3.6% of contacted homeowners booked an inspection, 26.2% of calls ended in a hang-up, 4.1% in a do-not-call request.
Do not build it yourself when
- You are a three-crew shop. A supervisor wage to oversee two setters never pays back.
- Your demand is storm-driven. A floor staffed for the peak is paid for in the trough.
- You dial into several states. Each adds its own registry, clock and statute.
- Nobody in the building wants the job. A floor with no real supervisor becomes a problem with a payroll attached.
- You need appointments this quarter. Hiring, training and script work are slow.
Still set on building it yourself? Good, genuinely. The step-by-step is in how to start a call center business, and the outsourced side is priced in the outsourcing cost breakdown. Want it walked through by a person? Ask for the walkthrough or book a consultation.
Rules that carry fines
Three to know before anyone dials for you. Each is a published document, cited underneath.
Closing at the kitchen table does not put you outside the federal telemarketing rule: the face-to-face exemption in 16 CFR 310.6(b)(3) expressly withholds the four provisions that carry the penalties.
FTC Telemarketing Sales Rule, 16 CFR 310.6(b)(3), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.6, 2026You may call between 8:00 a.m. and 9:00 p.m. where the person you are calling is, not where you are, so dialing across time zones is a dialer setting before it is a policy.
FTC Telemarketing Sales Rule, 16 CFR 310.4(c), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.4, 2026Every call record, script, consent record and do-not-call request has to be kept for five years, which is a storage and retrieval job rather than a checkbox.
FTC Telemarketing Sales Rule, 16 CFR 310.5(a), https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310/section-310.5, 2026
This is not legal advice, and which rules reach your business turns on facts this page cannot know. Read the texts yourself in the side-by-side of the FTC and FCC rules, and put the vendor questions to anyone you are about to sign with, us included.
AI on the floor
AI does not replace the reps on our floors. It does the work around the call, and a call it is not sure of goes to a person.
- AI Call Center Manager (Sarah): scores calls and coaches reps, running on a client floor.
- AI Auto Dispo: sets the result code after each call and hands a call it is not sure of to a person.
- AI Call Agent (Tina): hear one whole recorded demo conversation; there are no client results yet.
- AI Auto Opener, AI Call Screener and AI Answering Machine Detection: what each one does, on its own page.
A call that uses an AI-generated voice needs the prior express consent of the person called. FCC Declaratory Ruling on AI-generated voices, https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf, 2024
What our CEO says about the floors we build
Over 300 call centers built since the company started operating in 2021
Jason Shouldice, CEO, August 202615 years building call centers
Jason Shouldice, CEO, October 2026Over 3,000 agents hired in the last year
Jason Shouldice, CEO, August 2026What clients say
"The leads are fantastic, but what's even better is the team is amazing. They take care of us and you would be a fool not to use them."
"This is literally my first week in the roofing industry. Thanks to Call Center Doctors, I have been able to get my first deal this week!"
Every quote has a video behind it on our testimonials page.
Questions buyers ask
How fast can you have my call center running?
How much does it cost to build a call center?
Do I own the operation, or do you?
What is the abandoned-call limit, and who counts as an old customer?
Are shared leads still legal?
How hostile is the list we would be calling?
What do I need to set up a call center?
Do you provide the agents and the managers?
Can you work with our CRM and calendar?
Can you build our call center in another country?
Will AI replace our call center staff?
Can we own the call center after you build it?
What is nesting in a call center?
Comparing vendors instead? Read what an outsourced call center includes. Buying something narrower? Calls you already get, answered: inbound call center services. Calls placed that nobody is placing: outbound call center services. Roofs rather than tickets: how a roofing line gets answered and qualified. Just the phone picked up outside your hours: the smaller coverage purchase, and where its limits are.
Tell us about the floor you want built
How many seats, which calls, and when you want to start. We come back with a plan and walk you through pricing on a short call.
Get a quote for your build
Tell us your trade, your markets and how many appointments a month you want. We come back with a price and a start date.
Pricing depends on your floor -- we walk you through it on a short call.
The Roofing Accelerator by The Call Center Doctors
Own your roofing CRM. Own the whole stack.
Your CRM, your call center, your door-knocking software, your inventory system and your app. Stop renting the machine that runs your company. Own it, and a buyer pays you for it.
We are doing this together.
Read the plan: Own the whole stacksee the whole Roofing Accelerator