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Now Hiring -- Floor Managers & Trainers

You Ran the Floor. Now Run One That's Yours.

We are hiring the call-center managers and trainers who can actually run a remote outbound floor: real authority over your agents, the daily dialer stats to back every call you make, and a direct line to the CEO. 100% remote. Roofing appointment setting on VICIdial.

$15/hr base + uncapped performance bonuses tied to your team's numbers

500+

Agents on the floor

6 yrs

In business

100%

Remote

Uncapped

Performance bonus

Apply to Lead a Floor

The Problem

The Best Floor Managers Are Stuck in the Worst Companies

You know how to run a floor. You have the instincts, the numbers, the respect of your agents. And you are trapped in a BPO that will not let you use any of it.

Authority on paper only

They call you a supervisor, but you cannot move an agent, change a script, or fix a broken cadence without three levels of approval.

No upside

Your pay was capped the day you were hired. Your team crushes their numbers and your check does not move a single dollar.

Promoted, then abandoned

They handed you 40 agents and a title, then disappeared. No data, no support, no plan -- just "hit the number."

Flying blind

No real dialer stats. You manage on vibes because the reporting is locked to a director who never shares it.

What if you got the floor and the authority to run it?

Why CCDocs

Built for the People Who Run the Floor

Six years, 500+ agents, and a floor that actually has work. Here is what changes the day you lead here.

Real authority over your floor

You run your agents. Coaching cadence, call reviews, who stays and who goes -- your call, backed by leadership, not buried under a committee.

Data, not vibes

Daily dialer stats in your hands. Dials, connects, drops, client-accepted appointments per agent. You manage on the numbers, and so does everyone above you.

100% remote, always

Lead from anywhere. No commute, no office politics, no badge. Monday to Friday, 12-8 EST.

Direct line to the CEO

No corporate maze. When something on the floor needs to change, you talk to Jason -- and it changes.

A real growth path

Manager to senior manager to ops leadership, or deeper into the trainer track. We promote the people who move the numbers.

Bonuses that actually move

$15/hr base plus uncapped performance bonuses tied to your team's numbers. Your floor performs, your check grows. No ceiling.

The Pay

You Get Paid on the Numbers You Already Manage

Guaranteed

$15/hr

Base rate. Every hour you lead the floor.

On Top

Uncapped

Performance bonuses tied to your team's numbers.

The base is guaranteed. The bonus is uncapped and tied to the metrics you already control every day -- client-accepted appointments, quality, the health of your floor. The better your team performs, the bigger your check. There is no ceiling.

The Job

What You Will Actually Own

This is a real leadership seat with real responsibility. Here is the floor you run.

1

Coaching cadence

The 1-on-1s, call reviews, and daily rhythm that turn a struggling setter into someone who books appointments that stick.

2

QA calibrations

Run calibration sessions so every appointment marked "client accepted" actually holds up. You set the quality bar and hold it.

3

Dialer-stats standups

Open the day on the board. Dials, connects, drops, CAA per agent -- you read the numbers and set the plan for the shift.

4

Pipeline discipline

Keep the hopper healthy, the lists worked, and the floor dialing. Idle agents and dead air are the enemy.

5

Training new agents

On the trainer track, you onboard new setters from zero -- scripts, objection handling, compliance, the dialer -- and get them productive fast.

6

Standards and retention

Protect the good agents by dealing with the ones who will not dial. Hold the line on quality and attendance.

Two Tracks

Pick the Seat That Fits You

Floor Manager

You own a team's numbers day to day. Coaching, QA calibrations, dialer-stats standups, retention, and the daily board. When your floor performs, that is on you -- and so is the bonus.

Trainer

You build the bench. Onboard new setters from zero, run training classes, and hand floor managers agents who are already producing. Scripts, objection handling, compliance, and the dialer -- you make them ready.

Apply for either -- tell us which one fits you in the form. Strong candidates often flex both.

Who We Want

Read This Before You Apply

This is the exact bar our AI screen checks against. If two or more of these are not you, this is not your role -- and that is fine. If they all are, we should talk.

  • 3+ years supervising OUTBOUND call-center agents -- not inbound customer service, not BPO QA.
  • You came up as an agent first. You have carried a headset and a quota yourself.
  • English at C1 or above. You will coach, calibrate, and get on calls with US clients.
  • Hands-on auto-dialer experience -- VICIdial, Five9, or similar. You know a hopper from a campaign.
  • You can commit Monday to Friday, 12:00PM-8:00PM EST, long-term. This is not a side gig.
  • Reliable remote setup: a real computer, a headset, wired internet, a webcam, and a backup plan for power and internet.

From Application to Running a Floor

We move fast. The AI screen turns around in minutes, not weeks.

01

Apply

Fill out the form below. Five minutes. Tell us your track -- manager, trainer, or both -- and drop your video.

02

AI screen

Our AI screen reviews your application within minutes and checks it against the bar above.

03

Leadership interview

Clear the screen and you talk to leadership -- about your floor, your numbers, and how you coach.

04

Offer

The right fit gets an offer and a start date. Then you get the keys to a floor.

Start Step 1 Now

Questions You Should Be Asking

Everything a serious candidate wants to know before applying.

Is this a manager role or a trainer role?
Both. We are hiring floor managers and trainers for the same remote outbound operation. Tell us which one fits you in the application -- strong candidates sometimes do both. Managers own a team's daily numbers; trainers build the bench that feeds those teams.
What does the schedule look like?
Monday to Friday, 12:00PM to 8:00PM Eastern, long-term. Weekends off. This is a full commitment leading a live floor, not a side gig you log into when it is convenient.
Is it really 100% remote?
Yes. You lead your floor from home. Coaching, standups, and QA calibrations all happen over Slack and video. You need a reliable setup and a real backup plan for power and internet -- if you drop mid-shift, your floor is running blind.
How does the pay work?
$15/hr base plus uncapped performance bonuses tied to your team's numbers. The base is guaranteed; the bonus scales with how your floor performs. There is no ceiling on the bonus.
What are the bonuses actually tied to?
Your team's production and quality -- the same numbers you manage every day, like client-accepted appointments and QA outcomes. When your floor performs, your bonus grows. You get paid on the metrics you already control.
Do I need call-center experience, or just management experience?
Both, specifically. We want 3+ years supervising outbound agents, and we want people who came up as an agent first. Inbound customer-service or BPO QA supervision on its own is not what this floor needs.
What dialer do you run?
VICIdial. Hands-on auto-dialer experience (VICIdial, Five9, or similar) is required -- you should be comfortable reading dialer stats, working a hopper, and managing a campaign, not learning what those words mean on the job.
What equipment do I need?
A real computer (not a phone), a headset, a webcam, wired internet, and a backup plan for power and internet outages. Managers are the last line when things break, so your own setup has to be solid.
What campaigns will my team run?
Outbound appointment setting for roofing and storm-restoration clients across the US. Your agents call homeowners in verified storm zones and book qualified appointments for the client's sales reps.
Is there room to grow?
Yes. Floor manager to senior manager to operations leadership, or deeper into the trainer track. We promote the people who move the numbers, and there is a direct line to the CEO the whole way up.
What English level do I need?
C1 or above. You will coach agents, run calibrations, and get on calls with US-based clients, so strong spoken and written English is non-negotiable.
How fast is the hiring process?
Fast. The AI screen reviews your application within minutes and checks it against the bar. Clear it and you are talking to leadership quickly. The right fit gets an offer and a start date without weeks of limbo.
J

Jason Shouldice

CEO, The Call Center Doctors

A note from the person you will report to

"I have built this company from zero to 500+ agents over 6 years. The difference between us and everyone else is simple -- we actually have the work, we actually pay on time, and we actually help you get better at your job. If you have the discipline to show up and dial, we have the campaigns, the training, and the pay structure to make it worth your time. That is the deal. No fluff."

Apply Now

Run a Floor That's Actually Yours

Five minutes. Manager, trainer, or both. Tell us what you have run and how you coach, drop a short video, and if you clear the bar you will hear from leadership fast.

  • The video is how you stand out. One to two minutes on your floor, your numbers, and how you coach beats any resume.
  • Bring specifics: team size, campaigns, dialers, and the results you drove. Numbers beat adjectives.
  • AI screen within minutes. Clear it and you talk to leadership -- no weeks of silence.

Record a 1-2 minute video and cover: introduce yourself and your years in outbound call centers; your supervisory experience (team size, campaigns, dialers); your coaching style (how you handle an agent missing daily targets); confirm Mon-Fri 12-8 EST availability; and walk through your remote setup and backup plan. Upload via Loom or Google Drive with sharing set to "Anyone with the link can view."

PDF or Word file (.pdf, .doc, .docx), up to 8MB.

By applying you agree to be contacted about this role by phone, email, or text.

Real authority. Real bonuses. A floor that has work.

Your move. Apply above.