The Call Center Doctors Logo

Now Hiring -- 1 Call Center Director. Remote. Starts Monday, October 12.

You Already Run a Floor.Now Run Ours, End to End.

About $3,250 a month, full-time (about 50 hours a week), paid hourly on our normal payroll from your first day -- including a paid 5-day trial week. Remote, from Mexico or Latin America.

Remote. US hours.|We reply within 2 hours. Start Monday, October 12.

~$3,250/mo

Full-time, paid hourly, about 50 hours a week

Oct 12

Start date (Monday)

5 days

Paid trial week

1 seat

Call Center Director

Apply Now -- 2 Hour Reply

Five minutes. Have your last floor's contact rate, appointment rate and drop rate in front of you. No fee, no equipment charge, no deposit, ever -- we never take money from a candidate.

The Problem

You Are the Layer Everyone Squeezes

You have run a floor. You know why answer rates fell last Tuesday and which agent is quietly killing your appointment rate. None of that is what you get paid on, and none of it is what you got hired on.

Your pay stopped moving

Your floor hits the number. Your check does not change. The pay conversation happens once a year, and it is a percentage someone else decides.

You have the title, not the controls

They call you a manager. You cannot move an agent, rewrite a script, change the dial rules, or cut a dead list without three approvals and a meeting.

You are held to numbers you are not shown

You own a target and get denied the data that would let you hit it. You ask for the drop rate and someone sends you a screenshot from last month.

Six weeks of rounds, then silence

Four interviews, a panel, an assessment nobody read, and a recruiter who stops replying. You are doing your day job through all of it.

What if you had the controls for the numbers you are judged on, and the whole hiring process fit inside a week?

The Short Version

Here Is the Whole Thing, Up Front

We are Call Center Doctors. We run outbound floors for US roofing, solar and home-services clients. Remote, US hours. We hire in Mexico and Latin America.

We need one Call Center Director, starting Monday, October 12.

A director here takes a floor and runs it. You hire the agents. You write the scripts. You build the campaigns, load the data, configure the dialer, manage the DIDs and the carriers, set the targets, and decide who stays. Minimal supervision. Direct line to the CEO.

The pay is simple: USD 15 an hour, full-time, from your first day. No bonus, no commission.

That is the entire offer. The rest of this page is the detail behind it.

The Pay

The Money, Stated Plainly

Hourly, full-time

$15/hr

About $3,250 a month at about 50 hours a week (Monday to Friday, 9 AM to 7 PM Eastern). Paid on our normal payroll from hour one, including the 5-day trial week.

USD 15 an hour for every hour you work, tracked on the company remote desktop. No bonus, no commission, no clawback: the hourly rate is the whole pay.

A signed contract before your first day, and a paid 5-day trial week starting Monday, October 12.

Want to see how seriously we take this? Our agent pay ladder is published on this same site, tier by tier, with the exact daily appointment count it takes to climb each rung. Your job as a director is to move agents up that ladder -- and the ladder is public, so they can see it too.Go read it before you apply.

How We Judge You

We Hire on Proof. Here Is the Exact Proof We Ask For.

We are publishing our entire screen before you apply. Not a summary of it -- the actual test. If you can pass it, you should be pleased someone is finally asking. If you cannot, you have saved yourself an afternoon.

1

The three numbers. 30 seconds.

Tell us your last floor's contact rate, appointment rate and drop rate. From memory. No dashboard, no "let me pull that up", no "it depended on the campaign".

That is the hard gate. Miss it and you do not advance, no matter how good the rest of the conversation is.

It is not a trivia test. It is the only question we know of that cannot be faked. Everything else a candidate says about themselves is unfalsifiable without those three numbers -- and anyone who has genuinely run a floor carries them around in their head, because they looked at them every morning.

We are telling you in advance so you can go get them. That is the respectful version of a test.

2

The operating case. A genuinely broken campaign.

We hand you a campaign that is genuinely broken and you tell us what is wrong with it.

Not a hypothetical. Not "walk me through how you would approach a challenge". A real one, with numbers that do not add up.

Talking about fixing a campaign is easy. Finding the cause is not. Contact rate falls from 34 percent to 19 percent in three days -- same list, same agents, same hours. Where do you look, and in what order? A director answers that in a couple of minutes. Everyone else describes a process.

Good operators tell us this is the part they enjoy.

3

We show you our numbers before you show us yours.

Here is a slice of our own floor data, on this page, before you have given us anything:

1,950

Recorded calls

183

Appointments booked

9.4%

Baseline booking rate

11.4%

Our best closer

The distance between 9.4 and 11.4, applied across a whole floor, is the job. Now you know what you would be walking into, you know the data exists, and you know we count things -- because we just handed you the count.

Your floor's numbers come out of the same system that produced these.

Why CCDocs

You Get the Keys, Not the Blame

Six years, 500+ agents, and a floor that actually has work. Here is what changes the day you run one here.

The dialer is yours

You configure it. Dial ratios, hopper, recycle rules, timezones, drop settings. You do not file a ticket to change your own contact rate. You change it.

The campaign is yours

You build it from the first record loaded. Script, call flow, disposition set, targets. If it is wrong, you already had permission to fix it before you started.

The data is yours

You source it, select it, segment it, and decide what gets recycled and what gets killed. Most directors have never been allowed near this. It is half the job.

Your agents are yours

You recruit, interview, hire and onboard them. You train and coach them. You manage your supervisors and you decide who stays. Nobody overrules you on your own bench.

Judged on output, twice

Once at the gate, on your last floor's numbers. Then in a paid 5-day trial week, on the floor you run here.

One person to convince

No committee, no matrix. You talk to Jason, the CEO, and it changes. That is the whole approval chain.

The Job

The Whole List, Grouped So You Can Scan It

This is the real list, not a shortened version for the ad. We publish it because the fastest way to waste your week and ours is to be vague about the job. If most of this is already your Tuesday, you are who we want.

People

you build the floor and own who is on it

  • Recruit, interview, hire and onboard agents
  • Train and coach them, on the phones, not in a slide deck
  • Manage supervisors
  • Hold people accountable, including the uncomfortable conversations
  • Handle attendance and scheduling

Systems

you operate the machine, you do not file tickets about it

  • Configure and operate the dialer
  • Build campaigns
  • Load and segment data
  • Source high-quality data
  • Manage DIDs and caller-ID rotation
  • Manage carriers

Conversion

you own what happens on the call

  • Build scripts and call flows
  • Improve contact rates
  • Improve appointment rates
  • Improve answer rates
  • Manage quality control

Numbers

you make the floor legible

  • Set daily, weekly and monthly targets
  • Keep agents producing at least 3 qualified appointments per day
  • Diagnose underperformance, agent by agent and list by list
  • Monitor drop rates
  • Build reporting that tells the truth, including when it is bad

Command

you run it, we do not hover

  • Manage client expectations
  • Resolve operational problems as they happen
  • Scale a call center without destroying quality
  • Take control of a call center with minimal supervision

Take control of a call center with minimal supervision is the job. Everything above it is how. Nobody arrives perfect at every item -- but if you have never touched the dialer or never chosen the data, you have not run a call center yet. You have run a shift on one. That is a different job and we are not hiring for it.

The Process

About 5 Working Days. Here Is Every Step.

01

You apply

The form below. Five minutes. It asks for real numbers, so have them ready.

02

We reply within 2 hours

Not "we will be in touch". A reply, from a person, inside two hours during working hours.

03

The gate, then the case

Three figures from the last floor you ran -- contact rate, appointment rate, drop rate -- from memory, in about 30 seconds. Then we hand you a genuinely broken campaign and you tell us what you would check, and in what order.

04

Paid trial week

If you pass, you sign the contract and start Monday, October 12 with a paid 5-day trial week on a real floor.

Start Step 1 Now

Why we move this fast

Because being slow is how good operators get kept by their current employer. We take about five days. That is our single biggest advantage over the company you work for right now, and we would rather say it than hide it.

What we do not speed up

Verification. Fast decisions, slow proof -- that is the whole trick. We move quickly on saying yes. We do not skip checking. A process that is fastand has no gate is a warning sign and you should treat it as one. Ours has a gate, it is published above the form, and you can decide whether you clear it before you spend a minute on us.

Read This Before You Apply

What Actually Gets You Hired Here

This is the exact bar we screen against. We publish it so you can prepare, and so you can walk away now if it is not you. Both outcomes beat wasting your week.

  • You can state your last floor's contact rate, appointment rate and drop rate from memory, in under 30 seconds. This is the hard gate. Prepare it before you apply.
  • You have run an outbound floor -- not inbound customer service, not QA supervision. You have owned the number.
  • You have configured and operated a dialer yourself, not just logged into one.
  • You have built a campaign and loaded, segmented and sourced the data behind it.
  • You have recruited, interviewed, hired and onboarded agents yourself.
  • You have held someone accountable and it was not comfortable.
  • You can hold agents to 3 qualified appointments a day and explain exactly how you got there.
  • You can diagnose a broken campaign -- finding the cause, in order, under pressure.
  • You can be handed a floor and run it with minimal supervision. If you need managing daily, this is the wrong seat.
  • Strong spoken English. You will coach agents, run calibrations, and talk to US clients directly.
  • A remote setup that does not fail: a real computer, headset, webcam, wired internet, and a backup plan for power and internet. If you drop mid-shift, your floor is blind.
  • Available Monday to Friday, 9 AM to 7 PM Eastern, owning the live floor 12 to 8 PM Eastern, long-term.

If two or more of these are not you, this is not your role, and that is fine. If all of them are, we should be talking today.

Our Side of It

Things We Are Not Going to Do

We will not ask you for your old employer's call recordings.

Those recordings belong to your employer and they contain their customers' data. We will not ask for them, and if you offer them we will decline. We judge you on what you do with us. The same rule protects whatever you build here.

We will not ask you for money. Ever.

No equipment fee. No training fee. No software licence. No portal access charge. No courier fee. No security deposit. Not at any stage, for any reason. We provide the dialer, the CRM, the scripts and the data at no cost to you. If anyone claiming to be us asks a candidate to pay for something, it is not us.

We will not ask for your client list.

Do not bring it. We are not buying your contacts and we do not want the liability.

We will not judge you on how well you interview.

If you are the person who does the work and hates selling yourself, this process was built for you. That is the entire reason the last step is a paid trial week on a real floor, not another interview.

We will not make you wait for an answer.

Two-hour reply. A start date of Monday, October 12. If we are going to pass, you hear that too.

And the one thing we will not speed up: verification.

We move fast on decisions. We do not move fast on proof. The gate is real, the operating case is real, and we check references.

6 years in business. 500+ agents. A physical office in Houston, TX. 100+ Glassdoor reviews at 4.6, a 4.7 Google rating, and listings on LinkedIn, Glassdoor, Google, DesignRush and Crunchbase.

Go verify us before you apply -- we will wait.

Questions You Should Be Asking

Everything a serious operator wants to know before applying.

What does it pay?
USD 15 an hour, full-time -- about 50 hours a week, so about USD 3,250 a month, paid on our normal payroll from your first hour. There is no bonus and no commission: the hourly rate is the whole pay.
Is there a trial?
Yes. A paid 5-day trial week at the same USD 15 an hour, starting Monday, October 12. You sign the contract before your first day.
Why those three numbers specifically?
Contact rate tells us whether the phones are connecting. Appointment rate tells us whether the conversation works. Drop rate tells us whether the dialer was configured by someone who knew what they were doing. Between them they cover the whole machine, and anyone who has actually run a floor knows all three without looking.
What if I cannot recall my three numbers on the spot?
Then prepare them -- we told you in advance precisely so you could. If you genuinely cannot produce them for any floor you have run, this is not the right seat, and it is better that we both know today.
What is the operating case?
A genuinely broken campaign, handed to you with the numbers. You tell us what is wrong and in what order you would check things. There is no trick and no single right answer. We are watching how you narrow it down.
Five days sounds too fast. Fast usually means fake.
Fair reflex, and the right one. So look at what we did not shorten: you still state three numbers from memory, you still diagnose a real broken campaign, and we still check references. Speed applies to our decisions, never to verification. What we removed is the dead time -- the week your file sits unread, the panel that cannot find a calendar slot.
Is this a scam?
The right question to ask about any fast remote hire. Here is the hard test: we will never ask you for money, at any stage. Anyone who asks a candidate for an equipment fee, a training fee, a licence or a deposit is running a scam. We do not. Beyond that -- we have been in business 6 years with 500+ agents, we have a physical office in Houston TX, and we are listed on LinkedIn, Glassdoor, Google, DesignRush and Crunchbase with 100+ Glassdoor reviews. Go verify us. We will wait.
Do I actually get authority, or just the title?
You hire. You write the scripts. You build the campaigns and load the data. You configure the dialer. You manage the DIDs, the rotation and the carriers. You set the targets. You decide who stays. Minimal supervision. If the floor needs something changed, you talk to Jason and it changes.
Who do I report to?
Jason Shouldice, CEO. A named person, not "the leadership team".
Do I need roofing or storm experience?
It helps and it is not the gate. The gate is that you have run an outbound floor, you know your numbers, and you can diagnose a campaign. We can teach you our clients. We cannot teach you how to run a floor in two weeks.
Will you ask me for call recordings from my current employer?
No. They are not yours to give and they contain someone else's customers. We will not ask, and we will decline if offered.
Where can I work from, and what are the hours?
Remote, from Mexico or Latin America. Monday to Friday, 9 AM to 7 PM Eastern, and you own the live floor from 12 to 8 PM Eastern, long-term.
What equipment do I need, and who pays for it?
A real computer, a headset, a webcam, wired internet, and a backup plan for power and internet. You provide your own setup, like any remote operator. You never pay us for anything -- the dialer, the CRM, the scripts and the data are ours to provide, at no cost.
Is the seat real?
Yes. We are hiring one Call Center Director now, to start Monday, October 12. If the seat is filled before you apply, we will tell you that instead of stringing you along.
Where does this go after director?
One seat now. A director who scales a floor without destroying quality takes on more floors. We are not going to invent a title ladder to make this look bigger than it is.
J

Jason Shouldice

CEO, The Call Center Doctors

A note from the person you will report to

"I have built this company from zero to 500+ agents over 6 years. The difference between us and everyone else is simple -- we actually have the work, we actually pay on time, and we actually help you get better at your job. If you have the discipline to show up and dial, we have the campaigns, the training, and the pay structure to make it worth your time. That is the deal. No fluff."

Apply Now

Apply. You Will Hear Back Within 2 Hours.

Five minutes. Have your last floor's contact rate, appointment rate and drop rate in front of you -- the form asks for all three, because that is the actual first interview. "I would have to check" is itself an answer.

  • USD 15 an hour, full-time (about 50 hours a week, about $3,250 a month), paid from hour one. No bonus, no commission.
  • The diagnostic question is the second test. Contact rate falls 34 percent to 19 percent in three days, same list, same agents, same hours. Tell us what you check and in what order. Short is fine -- we are reading for sequence, not vocabulary.
  • 1 seat. Call Center Director, starting Monday, October 12, with a paid 5-day trial week.

Your last floor's three numbers *

From memory. This is the gate -- it is the one thing on this form that cannot be faked.

Utility and rate plan, NEM tier, homeowner, credit, roof age and shading. This is also how we read which track you want.

Contact rate on a live campaign drops from 34 percent to 19 percent in three days. Same list, same agents, same hours. What do you check, in order? Short is fine -- order matters more than length.

Two minutes, one take, recorded by you, on any link we can open -- Loom, Google Drive, unlisted YouTube. We stop watching at 2:30. Do not script it, do not prepare slides. We are listening for how you think, not how you present. Numbers beat adjectives.

Record it on the computer, headset and room you would actually work in.We are listening to your microphone, your room and you at the same time -- one recording doing two jobs. So: camera on and face visible; a wired headset with a boom microphone, on your head, where we can see it; a quiet room with nobody else in it, no television and no street noise. Not on a phone, not in a car, not walking.

Say, in this order: (1) your name, your city and country, today's date, and the name of the person who sent you this link; (2) the last floor you were responsible for -- how many seats, what it sold, and how it was doing when you left it;(3) one thing that went wrong on that floor and what you did about it;(4) the names and job titles of two former managers who would take a phone call about you.

What ends it: AirPods, earbuds, any Bluetooth headset or a laptop's built-in microphone. A noisy room. A recording we have to replay to understand -- our customers are American homeowners and you need to be understood the first time. Offering to bring a current or previous employer's data, lead lists, clients or dealer relationships: please do not, it is the end of the conversation here. And anything you say must match what you typed above.

PDF or Word file (.pdf, .doc, .docx), up to 8MB. Your numbers matter more than your layout.

By applying you agree to be contacted about this role by phone, email, or text.

On Monday, October 12, Somebody Starts Running Our Floor.

USD 15 an hour, full-time, from hour one. A paid 5-day trial week. One Call Center Director seat. Two-hour reply.

Already on our team? Refer the Director we hire and get USD 200after they complete 30 days (USD 100 for each agent you refer who completes 30 days). Send names to Paola.

Your move. Apply above.

Not ready to run the whole thing? We are also hiringfloor managers and trainers,BDRs, andcall center agents.