Listen to Real Roofing Appointment Calls

Homeowner : That's all it's like storm chases, man.

Agent : If you owned a roofing company, right? And you know there's a certain area where there's, there was some type of damage on the roof because of a windstorm or whatever, right?

Homeowner : Yeah absolutely I would try to do

Agent : bro we're just trying to find some work man

Homeowner : Yeah, but if you get up there and you see something, right, you're going to try to have me figure through it, right?

Agent : For example, we get up there and look at it. If we do find damage, we'll show you the picture of the video, and it's up to you decide.

Agent : It's not like, you have to claim it and we want to work. No, it's totally up to you. There's no obligation or anything, sir.

Homeowner : Right. All right.

Homeowner : Let's do, can you push it and do six? Just take a little time to get home.

Agent : Okay, we can do 7 o'clock Thursday.

Homeowner : Yeah, that's cool.

Homeowner : My roof was just in the fall. It was checked.

Homeowner : one hail storm and hail wasn't that big, it was maybe marble size

Agent : that's exactly why we're doing these inspections because we've noticed all these areas that, you know, that we're having these problems.

Agent : And remember that it starts with a little hail hitting on your roof, but that becomes a leak, that becomes damage to your property and the danger to the people that live there, you know?

Homeowner : I have already appointment. If it is after 3 p.m. is okay.

Agent : What we'll do is I'll give you 5 p.m. on Tuesday, so you have good enough time to be able to do your stuff, okay?

Homeowner : I collected one piece of hail and make a picture.

Agent : that's the good thing about getting this report. It's that no matter we will be able to have, you'll have pictures of video and a full report of the status of it.

Homeowner : Insurance won't do anything.

Homeowner : because of the age of the roof.

Agent : Now, we deal with these big companies all the time.

Homeowner : What would this cost me?

Agent : Just to clarify, it's 100% free.

Agent : There's no cost for the report and the estimate.

Agent : What time Saturday works for you?

Homeowner : I have, yeah, I have all morning available.

Agent : and so that would be 9 o'clock sounds good to you?

Homeowner : That's fine.

Agent : Let me ask you, any damages to your property?

Homeowner : but I think it was on the other side of the town.

Homeowner : Yeah, it didn't hit our side of town, but our roof is several years old, so we have been thinking about to see if we could get it replaced.

Agent : What we could do is we could provide it with a full report on the conditions of the roof.

Agent : And more than likely, we could provide you with an estimated age or the life of the roof.

Homeowner : So I'll be here the rest of the day.

Agent : in the afternoon, we could do anything from 2 o'clock and on.

Homeowner : Okay, 2 o'clock's fine.

Agent : Okay, perfect.

Homeowner : One thing at a time. Got too much stuff to do.

Agent : It's only a free inspection. It's good for a year. At least you know if you do it or not, if you have damage, what you're looking at.

Homeowner : Okay well I can't do it right this second my finances go that far

Agent : This is free. You won't come out of pocket. So you have insurance, right?

Agent : Then let's check it out first, don't jump to conclusions.

Homeowner : How about, I guess, maybe 9 o'clock tomorrow.

Agent : 9 a.m.? Let's do it.

Agent : Okay, I got you set up for tomorrow 9 a.m.

Agent : Now, have you noticed any damages after the last couple of storms? Like missing shingles, shingles on the ground, anything of that nature.

Homeowner : How about water running down the inside of the chimney in my and having to put containers to catch the water that drops into the informal dining room?

Agent : We could provide you with what's going on and where's that leak coming from.

Homeowner : I know exactly where the leak's coming from.

Homeowner : We spoke with the guy who was there and we got ordered some parts and we'll contact yet. And I haven't heard a thing again.

Agent : Let's go ahead and do this. We're in the area, we can stop by tomorrow. You know where the leak is coming from, you let our inspector know where the leak is coming from, that way we can provide you with an estimate.

Agent : What time tomorrow are you available?

Homeowner : Two would probably be good.

Agent : Two would be good. Perfect.

Homeowner : well let me ask you are you a local ripper there

Agent : we're a local roofing company we've been here in the industry for 50 years it's just we're now calling homeowners because we're offering a free roof inspection it takes about 10 minutes we use the drone we take pictures videos and we'll help you out with a detail report

Homeowner : The potential hail damage. Does when a roof is damaged by hail, I know it's not just slamming holes through the wharf. What are they looking for? Just impact points on the shingles?

Agent : We'll talk how we do it is we'll provide you with the report. We'll leave in your hand and then from there we want to go ahead and take the second step.

Agent : It's just at this point all we're offering is just an inspection so you know how much lifetime warranty you still have.

Homeowner : Well okay well we'll just have to kind of cross that bridge once it's looked at you know

Homeowner : I'm not going to be home until about 1 o'clock or so in the afternoon.

Agent : We can do 1 p.m. to maybe 5 p.m. have a little open range just so you can get ready and stuff like that.

Homeowner : Yeah, no, tomorrow should be fine. I would say one or two o'clock would be perfectly.

Homeowner : So they never came, they were never able to honor what they all.

Homeowner : It was texted to me and then when I sent it to my guys, every time they called, it was the wrong number.

Agent : No, no, no. That's not how we work.

Agent : when we generate, we don't do leads, that's an ugly word, we generate guaranteed exclusive appointments for you

Homeowner : I've heard this over and over and over and a hundred different times.

Agent : Okay, so can I set you up for a Zoom call tomorrow afternoon?

Homeowner : Yeah, you can do that.

Agent : Now, have you noticed any damages after the last couple of storms that we've had?

Homeowner : No, but we do have squirrel damage.

Agent : So you have pest damage.

Homeowner : Yeah.

Agent : would you be willing to pay out of pocket for the damage that you've had due to the past

Homeowner : I don't know all the financial piece my husband does but he's available if I could give you a phone number you could talk to him

Agent : what we could do is we could schedule for Saturday evening.

Homeowner : Yeah, that works too.

Homeowner : Yeah, well, we won't want anybody crawling around on us. That's the thing.

Agent : Yeah, we don't need to. We have drones. We can fly the drone above it and provide you

Agent : Okay, I got 12 and 2. Which of the 2 would you prefer?

Homeowner : 12 will be fine.

Homeowner : You must be the sales division.

Agent : No, ma'am. I'm the customer satisfaction division. I don't make any commissions or I'm not in the sales.

Homeowner : I already got my roofing down, bud.

Agent : Oh, it's a brand new roof?

Homeowner : Yeah.

Agent : Have you ever thought of maybe changing your windows or siding?

Homeowner : Uh, well, I do need my siding.

Agent : We use the drone.

Homeowner : What's that?

Agent : We use the drone, and it takes about 10 minutes, 10 to 15 minutes.

Homeowner : How about we do it really early in the morning, like the early you can do, the early?

Agent : Okay, I'll put you down for 8 a.m. to 9 a.m.

Homeowner : Are you just a scheduler or like that's what I'm trying to find out?

Agent : I'm scheduling. That's correct.

Homeowner : So you're not the person that come out to do the inspection?

Agent : No, I am not, no, yeah. But we will make sure to be, you know, with IDs and a company shirts, like, you know, clothing so that you know who we are, okay?

Homeowner : the information like with the name of the company and some, like, follow-up information so I know who will be coming to my house

Agent : that's correct, no worries, I'll make sure we do that

Homeowner : Well, I was there, but they don't me resolved anything.

Homeowner : The deusible is like $2,000, I think.

Agent : They're that they're defending their company, so then this what we're going to take a photo, we're going to take a video and also we're going to give a report of the damages that are visible.

Homeowner : Yes, the shingos are being gasted.

Agent : Okay, perfect.

Agent : Tomorrow, the day, the orario of the 10s they're in present, okay?

Agent : So that would have like no out-of-pocket expense to you at all.

Homeowner : So it's going to be free a roof inspection?

Agent : Yes. So we would go to your house. We would check your roof.

Homeowner : So hopefully I don't get too many calls.

Agent : Oh, no, no. We would just call you.

Homeowner : and then I'm getting like hundreds of emails and hundreds of calls.

Agent : We would just be calling you to confirm the appointment and that's it.

Agent : Just to confirm, because I don't like to step on anybody's toe. Are you currently working with any roofers already?

Homeowner : No.

Agent : Okay, perfect.

Homeowner : no I don't I'm sorry I don't think we need a new roof

Agent : well we're not we're not setting anything man we're not sending you a new roof

Agent : we just want to give you a quick inspection

Homeowner : How much is that too?

Agent : No, it doesn't cost anything, ma'am.

Agent : Because we're doing that for free at a courtesy

Agent : 11 a.m. Is that okay?

Homeowner : I think so.

Homeowner : So I'm not the homeowner.

Homeowner : I rent from my father.

Agent : in order for him to give us the okay, but you say you're the son and you're going to be the owner sooner or later.

Homeowner : Can we do Friday at 11 a.m?

Agent : We do have Friday at 11 a.m.

Agent : Just make sure your dad is there so, you know, because he is the property owner, is that okay?

Homeowner : Yeah, I can give him a call and make the request.

Homeowner : But I've got no insurance, and I don't have no money right now.

Agent : I hear that, man, but I mean, just to see if it's even worth looking into any further for you, man.

Agent : would you be open to, because we're paying out of pocket, or I guess, yeah, in your case, we also offer financing.

Homeowner : See what my bank would, a bank or wherever would lend me.

Homeowner : The first time I answered, so my kids say not to answer any cause that I don't understand or know of us.

Agent : show you our credentials and all that

Homeowner : Well, I mean, you can look at it, but I'll tell you right now, I got a 30-year roof on that was just put on five years ago.

Homeowner : You know, but I think I'll pass because I haven't seen no leaking.

Agent : it would benefit you greatly because we're going to give you a report, okay, that have pictures and videos and you can save a file.

Homeowner : I'd be fine if you put up a courtesy phone number and that, because, like I said, I'm out of town a lot right now.

Agent : So I'm going to set up for after 3 p.m. That okay?

Homeowner : Yep, that'll be fine.

Agent : We're offering homeowners a free inspection for your roof.

Homeowner : Uh-huh.

Agent : If you have any damages, we'll definitely let you know.

Agent : And you guys haven't noticed any damages, leaks, anything like that?

Homeowner : What we noticed is when we had that real...

Homeowner : That is shown the ceiling that had not been there.

Agent : So I'll go ahead and put you down for Monday at 3 p.m.

Homeowner : Okay, that sounds good.

Agent : Thank you, ma'am. Enjoy your weekend.